1. Who We Are

Novatra Solution is a remote marketing and automation agency based in Ethiopia. We provide digital services including content creation, CRM setup, workflow automation, web design, and administrative support to clients around the world.

2. What Information We Collect

We collect the following types of data:

• Personal Information: Name, email, phone number, company name, social media handles.

• Business Information: Project requirements, business goals, content inputs.

• Technical Data: IP address, browser type, device, location, pages visited.

• Marketing Data: Responses to emails, form submissions, or ads.

• Payment Information: If applicable, billing address, transaction ID (via third-party processors like Stripe or PayPal).

3. How We Use Your Information

We use the information to:

• Communicate with you

• Deliver and manage your projects

• Personalize content and offers

• Analyze usage for service improvement

• Run advertising or retargeting campaigns (if consented)

• Comply with legal obligations

4. Third-Party Tools and Integrations

We may use secure third-party tools and services such as:

• Google Analytics

• Meta (Facebook/Instagram) Business Suite

• Stripe or PayPal for payments

• CRM and automation platforms (e.g., Notion, Make.com, Zapier)

These platforms have their own privacy policies, and we recommend reviewing them.

5. Cookies

Our website uses cookies to enhance your experience. You may opt out through your browser settings. Cookies help us analyze web traffic and improve our website functionality.

6. Your Rights

You have the right to:

• Access your data

• Correct or delete your data

• Withdraw consent at any time

• Request that we stop using your information for marketing

To do so, email us at hello@novatrasolution.com.

7. How We Protect Your Data

We use encryption, secure hosting, and access control to protect your data. Only authorized team members and project managers have access to sensitive information.

8. Data Retention

We keep personal and business data only as long as necessary to fulfill our service obligations or as required by law.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Novatra Solution
Email: hello@novatrasolution.com
Website: www.novatrasolution.com