1. Acceptance of Terms

By using this website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and any applicable service agreements.

2. Services Offered

Novatra Solution offers remote digital services, including but not limited to:

• Content creation and repurposing

• Marketing automation and CRM setup

• Social media and ad management

• Web design and landing pages

• Administrative and customer support

• Training and development programs related to AI, marketing systems, and digital growth

All services are subject to availability, scope agreement, and applicable fees.

3. Pricing and Payment

• Pricing is provided in both Ethiopian Birr (ETB) and U.S. Dollars (USD), depending on client location and agreement.

• Payments are due as outlined in the proposal or invoice.

• Accepted methods: bank transfer, mobile money, Stripe, PayPal.

• Late payments may result in service delays or termination.

• No refunds are issued once a service has been delivered or initiated unless explicitly agreed.

4. User Obligations

By working with Novatra, you agree to:

• Provide timely communication and project assets

• Honor agreed timelines and payment terms

• Respect the confidentiality and terms of any signed agreements

• Not misuse, replicate, or resell our proprietary materials without permission

5. Intellectual Property

• All materials created by Novatra become the client’s property after full payment.

• Novatra retains the right to showcase anonymized, non-confidential work in its portfolio or marketing, unless an NDA is signed.

6. Training & Digital Content

• Training materials, video courses, documents, and guides are protected intellectual property.

• Redistribution or resale without written permission is strictly prohibited.

• Access to training may be revoked if terms are violated.

7. Limitation of Liability

We are not liable for:

• Platform errors (Meta, Google, TikTok, CRM outages)

• Delays caused by client inaction

• Indirect or incidental losses (including revenue, profits, or opportunity)

Our liability is limited to the total amount paid by the client in the last 30 days of service.

8. Service Availability

We aim for high-quality, consistent delivery. However, service may be interrupted by:

• Maintenance

• Third-party platform issues

• Force majeure (natural disasters, political disruption, etc.)

We will communicate any interruptions clearly and professionally.

9. Termination

This agreement may be terminated:

• By either party with 7 days written notice

• Immediately, in cases of breach, non-payment, or unethical behavior

Upon termination:

• All unpaid work must be settled

• Final deliverables will be transferred (if paid)

• Confidential data will be deleted upon written request

10. Changes to Terms

We may modify these Terms & Conditions at any time. Updated versions will be posted on our website. Continued use of our services means you accept the latest version.

11. Governing Law

These Terms & Conditions are governed by the laws of the Federal Democratic Republic of Ethiopia, regardless of the client’s country of residence.

12. Contact

For any questions about these terms or our services:
📧 hello@novatrasolution.com
🌐 www.novatrasolution.com